If you're looking to make everyone in your organization an effective person-to-person communicator, this program is a must. You'll discover how to:

•Express serious concern without projecting a negative attitude

•Overcome the apathetic attitudes that can only work against you

•Communicate honest criticism without offending others

•Contain the frustration that can make you lose your cool

•Gather key information to improve the way others relate to you

•Build your reputation as an expert communicator

•Use a 'silence cushion' to ensure that you fully understand the message

•Handle conflict successfully - whenever it occurs

•Prevent the kind of misunderstandings that can hurt working relationships

•And more.

By mastering the techniques in this program you'll find your workplace more efficient and more enjoyable.